03-8605 8500

IBO Frequently Asked Question

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IBO REGISTRATION

You must be an individual of 18 years old and above and sponsored by an existing BE IBO.

Please refer to the information below for registration fees. Upon registration, IBO will receive a sales kit.

CountryRegistration Fees
MalaysiaRM60
SingaporeSGD20
BruneiBND20
Hong KongHKD100

No. For Malaysia, Singapore, Brunei and Hong Kong, we only accept citizen and permanent resident. For Indonesia we only accept citizen who is holding the Kartu Tanda Penduduk (KTP).

PROFILE UPDATE

Email and mailing address can be updated in your [Profile] by clicking on the [Edit Profile] icon in the BE2U application or through our BOS website.

However, other information or details such as identity card number/ passport number, bank account number, MPay (ManagePay Systems – refer to point [H] below) and etc., can only be changed by login to our Customer Support System (CSS), request for changes by providing supporting documents such as copy of Identity card, bank passbook or statement, MPay card and etc. in our BOS website (https://bos.beintl.com/member/).

Kindly follow steps as below:

STEP 1

Click on [Forget password]

STEP 2

Fill up [Username and Registered email]

STEP 3

Select [Submit]

STEP 4

Check your registered email for default password.

STEP 5

Use the default password to log in and change your new password.

STEP 6

Fill up [Username and Registered email]

STEP 7

Select [Submit]

STEP 8

Check your registered email for default password.
BONUS & E-WALLET

  • Bonuses will be issued and credited into either IBO’s BE authorized Bank Account, IBO BE e-Wallet (hereinafter referred to as “eWallet”), or MPay account only.
  • If the bank account provided is incorrect, the bonus would be credited to IBO’s BE eWallet account.
  • If you have a MPay Card and wish to receive bonus with MPay, please provide the accurate information below to BE:
    1. MPay Registered Mobile Telephone Number.
    2. MPay Registered IC/Passport Number.
    3. MPay MasterCard Prepaid Card Number.
    4. MPay MasterCard Prepaid Card Expiry Date.

You may check your updated monthly bonus detail by logging into our BOS website (https://bos.beintl.com/member/) and view your bonus detail in the “Bonus” section, under “Bonus statement”.

There are usually 2 reasons:

  • Bonus amount is less than RM50/SGD20/BND50/HKD100;
  • The bank information given is incomplete or inaccurate.
Your bank account’s name, identity card/passport number, or other bank account information must be the same information registered with BE.

Malaysia IBO may choose to top up via bank transfer or online banking (FPX) transfer while Singapore, Brunei and Hong Kong IBO can only top-up via bank transfer.

a) For Online Banking Transfer (FPX), kindly follow the steps below:

STEP 1

Login to BE2U/BOS

STEP 2

Click on [eWallet] and click [Top Up]

STEP 3

Key in your IBO ID and click [Next]

STEP 4

Select Online Banking [FPX]

STEP 5

Select your preferred bank

STEP 6

Enter amount [number only without the currency code]

STEP 7

Click [Proceed] and then [Submit] to complete the process

STEP 8

Check your registered email for default password.
You will be able to see the amount in your eWallet immediately after completing the process.

b) For Bank Transfer, kindly follow the steps below:
(Please make sure you have bank in the desired top-up amount into BE bank account)

STEP 1

Login to BE2U/BOS

STEP 2

Click on [eWallet] and click [Top Up]

STEP 3

Key in your IBO ID and click [Next]

STEP 4

Select [Bank Transfer]

STEP 5

Attach the bank-in slip

STEP 6

Enter amount [number only without the currency code]

STEP 7

Click [Proceed] and then [Submit] to complete the process

STEP 8

Check your registered email for default password.
You will be able to see the amount in your eWallet within 1 to 3 working days after completing the process.

The bank account numbers are:

 

For Malaysia IBO:
BE International Marketing Sdn Bhd
CIMB 8603042278

 

For Singapore IBO:
BE International Marketing Pte. Ltd.
OCBC:712283464001

 

For Brunei IBO:
BE International Marketing (B) Sdn Bhd
Baiduri bank: 0200110470153

 

For Hong Kong IBO:
BE International Marketing (HK) Pte Limited
DBS BANK 000916011
DBS Bank Code: 016
Branch Code: 478
SWIFT Code: DHBKHKHH
Address: 11th Floor, The Center, 99 Queen’s Road Central,
Central, Hong Kong.
FPS ID: 160731584

Kindly follow steps as below:

STEP 1

Login to BE2U/BOS

STEP 2

Click on [eWallet] and click [Withdrawal]

STEP 3

Enter the point request for withdrawal

STEP 4

Enter your e-Pin

STEP 5

Click [Next]

STEP 6

Enter amount [number only without the currency code]

STEP 7

Click [Proceed] and then [Submit] to complete the process

STEP 8

Check your registered email for default password.

Withdrawal from eWallet will take up to 3 working days to process and is subject to an administrative/processing fee of RM10/SGD10/BND10/HKD20 respectively per transaction.

There is no minimum balance transfer requirement from eWallet to bank account / Mpay account. However, balance amount in the eWallet must be sufficient including the processing fee to proceed with the withdrawal request.

The maximum transfer amount for MPAY is RM10,000.

No. Bank account number detail must be provided before eWallet transfer can be performed.

Kindly login to the BE2U application or our BOS website (https://bos.beintl.com/member/) and click on [eWallet View Transaction Details].

The deducted amount will be refunded to your eWallet account within 24 hours.

PRV (Product Redemption Voucher)

You may check on the PRV availability either through the BE2U application or via our BOS website. Kindly click on [Purchase] button and select [PRV voucher listing].

Please refer to the following terms and conditions:

  • The voucher only valid for 2 months from the issue month
  • The voucher is redeemable for non-promotional products with BV/SV only.
  • Product redeemed by this voucher will not entitle for BV/SV calculation.
  • The voucher is not transferable and not exchangeable for cash.
  • The DP value stated in the voucher is based on the DP value of the IBO registered country and is only allowed to use in the particular country only.
  • If the value of the products exceeds the amount of the voucher, the difference thereof should be paid by the bearer. If the value of the products is less than the amount of the voucher, then the difference thereof shall not be refunded to the bearer.
  • Redemption only opened for selected product and up to a maximum of 2 units only.
  • This is a one-time-use voucher and not allowed for partial redemption or accumulation with other PRV.
  • BE International Marketing (1199078-X) reserves the right to vary and amend any of the above terms and conditions without prior notice.

SHIPPING & DELIVERY
Kindly obtain the tracking number by following the steps as below:

STEP 1

Login to BE2U/BOS

STEP 2

Click on [Purchase]

STEP 3

Click [Personal purchase listing]

STEP 4

Click [History] which is below the word [Completed]

STEP 5

Track your parcel by using the consignment number given

STEP 6

Enter amount [number only without the currency code]

STEP 7

Click [Proceed] and then [Submit] to complete the process

STEP 8

Check your registered email for default password.
If you have not received the parcel within 3 to 5 days after the tracking number has been updated, you may contact the relevant courier company for their assistance regarding the delivery of your parcel.

Malaysia
You may refer to the following details to track your shipment.

 

Courier Company : Citylink
Hotline Number : 1 300 88 2489
Parcel Tracking Link : https://www.citylinkexpress.com/MY/Consignment.aspx
Email : customerservice@citylinkexpress.com.my

 

Courier Company : Poslaju
Hotline Number : 1 300 300 300
Parcel Tracking Link : https://www.tracking.my/poslaju
Email : care@pos.com.my

 

Singapore
You may refer to the following details to track your shipment.

 

Courier Company : NinjaVan
Hotline Number : +65 6602 8271
Parcel Tracking Link : https://www.ninjavan.co/en-sg/tracking
Email : support_sg@ninjavan.co

 

Brunei
You may refer to the following details to track your shipment.

 

Courier Company : JiFEE
Hotline Number : +673 233 0513
Parcel Tracking Link : http://jifee.com/track/
Email : enquiry@jifee.io

 

Hong Kong
You may refer to the following details to track your shipment.

 

Courier Company : SF Express
Hotline Number : +852 27300273
Parcel Tracking Link : https://www.sf-https://www.sf-international.com/my/en/

The normal delivery time for orders in Malaysia, Singapore and Hong Kong is within 3 to 5 working days and for orders in Brunei is within 5 to 7 days.

 

If you have not received your order within the normal delivery time, you may contact the relevant courier company for their assistance regarding the delivery of your parcels with the links above.

The delivery will be as usual process but kindly expect delays in delivery time, depending on the local traffic/transportation movement. Please contact our courier service provider (stated at E-2) for latest update.

Malaysia Return Procedure

  1. IBO may lodge the request via Customer Support System (CSS)
  2. Parcel will be returned to the respective BE Office
  3. IBO may collect the parcel at the respective office within 1-month period.
  4. RM10 of processing fees will be imposed for re-delivery and collection.
  5. Once the payment has been made, the receipt of payment must be provided via CSS for us to proceed with the re-delivery.

Singapore Return Procedure

  1. IBO may lodge the request via Customer Support System (CSS)
  2. Parcel will be returned to the respective BE Office
  3. IBO may collect the parcel at the respective office within 1-month period.
  4. SGD15 of processing fees will be imposed for re-delivery and collection.
  5. Once the payment has been made, the receipt of payment must be provided via CSS for us to proceed with the re-delivery.

Brunei Return Procedure

  1. IBO may lodge the request via Customer Support System (CSS)
  2. Parcel will be returned to the warehouse.
  3. BND15 of processing fees will be imposed for re-delivery.
  4. Once the payment has been made, the receipt of payment must be provided via CSS for us to proceed with the re-delivery.

Hong Kong Return Procedure

  1. IBO may lodge the request via Customer Support System (CSS)
  2. Parcel will be kept by the courier service company for 1-month period before returned to the warehouse.
  3. Please take note that storage charges of 1 HKD/KG will be charge daily after 6 days by the courier service company.
  4. HKD60 of processing fees will be imposed for re-delivery and each failed delivery.
  5. Once the payment has been made, the receipt of payment must be provided via CSS for us to proceed with the re-delivery.

Orders TypeMinimum Ordering Limit
Online PurchaseRM300/ BND200/ SGD200/ HKD800

(Inclusive of IBO membership registration Fee)

A delivery charge of RM10(WM), RM15(EM), SGD15, BND15 and HKD60 will be levied for any order less than the minimum online purchase.

It is not advisable to change the delivery address after the purchases have been confirmed. However, due to unforeseen circumstances, you may change the delivery address directly from the BE2U/BOS website.

Please ensure that the delivery status is under ‘PENDING’ before you update the delivery address. Once the order is being processed, changes are not allowed.

How to change the delivery address:

STEP 1

Login to BE2U/BOS

STEP 2

Click on [Purchase]

STEP 3

Click [Personal purchase listing]

STEP 4

Enter the tax invoice number and click [Submit]

STEP 5

Look for [change delivery address (Edit)] – If you are using BE2U application, please click on the right screen. Choose [Update details] to proceed with the changes.

STEP 6

Enter a new delivery address

STEP 7

Click [Update]

STEP 8

Check your registered email for default password.
If you are using BE2U mobile apps, please click on the grey icon on the right of your screen.Choose [Update details] to proceed with the changes.
PAYMENT ACCEPTANCE

There are currently 5 types of payment options available:

  • FPX (Financial Process Exchange) – For Malaysia only;
  • Credit Cards (Visa & Mastercard);
  • Debit Cards (Visa & Mastercard);
  • BE eWallet; and
  • MPay Cards

Kindly refer to the following information payment acceptance for your reference:

 

Malaysia Head Office: (Self-Service Counter)

  • Online transaction via credit cards (Visa & Master)
  • Online transaction Debit Cards (Visa & Master)
  • Online transaction MPay
  • Cashless payment system – Grabpay, Boost, AliPay, and WeChatPay.(Applicable at sales counter only)
  • BE eWallet
  • Credit Cards installment (AmBank, Public Bank CIMB and Hong Leong Bank)

 

Hong Kong Office

  • Online transaction via credit cards (Visa & Master)
  • Online transaction Debit Cards (Visa & Master)
  • Cashless payment system – WeChat Pay and Fast Payment System (FPS)

 

Singapore Office

  • Online transaction via credit cards (Visa & Master)
  • Online transaction Debit Cards (Visa & Master)

Yes, BE provide 0% interest Easy Payment of selected banks (Public Bank, CIMB and Hong Leong Bank) for walk-in IBO in our Malaysia HQ only, Business Centre, or Key-In-Point mobile service operator.

Currently, we only accept full payment for online purchase. However, we advise you to check with your Card Centre on the availability of such payment method. Any interest incurred will be subject to your credit card issuing bank.

Yes, you may combine eWallet and Visa/Master card payment to make your purchase.

Yes, we do accept international debit or credit card. However, you might need to check with your bank if there is any additional fee incurred by your bank.

IBO COMPLIANCE

IBOs are advised to purchase BE products from our BE offices, authorized Business Centres, Key-In-Point mobile service operator, and BE2U application only. BE shall not be held responsible for any products purchased from sources outside of the above-mentioned channels.

IBOs shall strictly adhere to the Rules and Regulations and other documents that comprise the IBO Contract.

For further information regarding IBO compliance, kindly refer to our Rules and Regulation in the marketing plan [Time to BE infinite].

MPAY

MPay is a type of credit card which allows you to purchase goods and top-up MPay Wallet.

Any IBO who is holding a Malaysia IBO ID and above 18 years old is eligible except citizen from the countries below:

AFGHANISTANBOLIVIABRAZILCENTRAL AFRICAN REPUBLICCHILE
COLOMBIACONGOCOTE DÍVOIREECUADORERITREA
GUINEA-BISSAUGUYANAIRAQLEBANONLIBERIA
LIBYAN ARAB JAMAHIRIYAMALIMEXICONORTH KOREAPARAGUAY
PERUROMANIARWANDASOMALIASOUTH AFRICA
SOUTH SUDANSURINAMEURUGUAYVENEZUELAYEMEN

(The list of the countries is subject to changes by MPAY from time to time without prior notice)

You may contact the representatives or walk-in at:
Contact Number : 1-700-81-6729
Email : callcenter@mpay.my
Address : MPay office at Wisma MPSB,
Lot 113, Jalan USJ 21/10, 47630,
Subang Jaya, Selangor

a)With MPay Card, you can credit your bonus up to RM10,000;

b) Able to transfer the credit limit to MPay Wallet up to another RM10,000;

c) Can use it as an ordinary Master Credit Card to purchase products at BE or other retail shops/ shopping malls, which accept Master Credit Card (except the countries stated at H.2).

Your total bonus will be credited to your eWallet account.

Yes. You are allowed to transfer your bonus to any overseas bank account except those that are in sanctioned countries.You may check with MPay if there is any additional fee incurred for the transaction.

If you not currently reside in Malaysia, kindly turn on your Internet Roaming to receive ‘OTP’ SMS from MPay.

Others

You may lodge a feedback at our Customer Support System (CSS) in our BOS website (https://bos.beintl.com/member/) or contact our Customer Service line at:

 


Malaysia Office Business Hours
Mondays to Fridays : 9am to 6pm
Saturdays, Sundays, and Public Holidays : Closed
Contact Number : +603 8605 8500

 

Malaysia Sales Counter Business Hours
Mondays to Fridays : 10am to 7pm
Saturdays, Sundays, and Public Holidays : Closed

 

Brunei Office Business Hours
Mondays to Fridays : 9am to 6pm
Saturdays, Sundays, and Malaysia Public Holidays : Closed
Contact Number : +673 737 8500/ +673 737 8508

 

Singapore Office Business Hours
Mondays to Fridays : 9am to 6pm
Saturdays, Sundays, and Public Holidays : Closed
Contact Number : +65 6957 8500

 

Singapore Sales Counter Business Hours
Mondays to Fridays : 10am to 7pm
Saturdays, Sundays, and Public Holidays : Closed

 

Hong Kong Office Business Hours
Mondays to Fridays : 9am to 6pm
Saturdays, Sundays, and Public Holidays : Closed
Contact Number : +852 3461 3488

 

Hong Kong Sales Counter Business Hours
Mondays to Fridays : 10am to 7pm
Saturdays, Sundays, and Public Holidays : Closed

You may refresh and check on your inbox, spam or junk folder. If the issue persists and you are using Hotmail or Yahoo as your preferred email, you are advised to change your registered email in our system with another email from other email providers. Alternatively, you may navigate to [Purchase history] in your BE2U application for the purchase record.

Hall booking can be booked by filling the Google form below;

For Malaysia Meeting Hall booking:

https://forms.gle/sB7LnXUGjmLSy9zU7

 

For Singapore Meeting Hall booking:

https://forms.gle/ZA23hh9NFv5JVj8n7

 

For Hong Kong Meeting Hall booking:

https://forms.gle/ewd1fzSF7KLqXb8J8

Please read the Reservation Rules & Regulations before you made any reservation.

The company will revise and update this FAQ from time to time.